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Jul
6
Revised Fleetminder Support Arrangements - Effective Thursday, July 6, 2017
Posted by Gerard Bennett on 06 July 2017 12:39 PM

Dear Customer:

We are in the process of reorganising our Customer Support services and would ask for your patience as we implement these changes.  Our main support number is now +353 1 612 0922.  If you call this number, you will be asked if you have already set up a ticket.  If you have not, then you will be asked to first do this.  Once the ticket has been created, you will receive an automated acknowledgement and your ticket will be routed for initial assessment.

It is critical that the ticket includes information on the problem or question.  Attachments without explanation or "please call" pose a challenge in terms of our assessement of the action that we need to take to resolve your issue so the more information that you can provide, with a useful description, then the better that we will be able to serve you.  If there is no information or insufficient information, then we may, after assessing the ticket, reply with a request for this so that we can fully assess the issue.

Our assessment of the ticket will allow us to schedule the resources and actions required and we do this based on business impact.  For example, if Fleetminder cannot be accessed by any user, then this would result in a very speedy response from our support team.  In this way, we ensure that your issue is resolved in the quickest time possible.

Finally and to emphasise, it is very important that every issue is first raised by sending a ticket to tickets@fleetminder.ie.  This ensures that the issue is properly managed and tracked and that, when management intervention is required, that all necessary information is to hand 24/7.  

If there are any questions, please feel free to contact me at gerard.bennett@fleetminder.ie.

We value your business and we are commited to ensuring that you obtain maximum value from your investment in Fleetminder.

Yours faithfully,

 

T. Gerard Bennett

General Manager

ASC Software Limited

 

58 Le Broquay Avenue

Parkwest Industrial Estate

Dublin 12, Ireland

 

+353 1 612 0922

 

 

 

 

 


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Jul
6
Sage V23.1
Posted by Gerard Bennett on 06 July 2017 11:43 AM

Dear Customer:


We are pleased to confirm that Fleetminder is now qualified with Sage V23.1. To take advantage of this version of Sage, it will be necessary to upgrade the Sagelink software.


If you intend to upgrade to Sage V23.1, please send an email to tickets@fleetminder.ie and we will schedule the update.

 

 

Gerard Bennett

General Manager

ASC Software Limited

Tel: +353 1 612 0922

Mobile: +353 87 942 2371


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May
2
ATTENTION ALL FLEETMINDER CUSTOMERS USING Sage
Posted by Gerard Bennett on 02 May 2017 02:54 PM

Dear Customer:

We have recently become aware of a change introduced by Sage with the release of V23.1.  (Note that this refers SPECIFICALLY to V23.1 and NOT to V23).

Although initial information from Sage stated that no change is required to Sagelink, it now seems that this information is not correct and there is an additional currency setting that is required.  This currency setting has implications for both Euro and GBP customers.  

Sagelink for the 2017 version of Sage will work with V23 but Sage V23.1 will reject Fleetminder transactions.

We are currently working on identifying a change that will meet the revised specification for Sage V23.1 and as soon as this becomes available, we will send out a notification.

In the meantime, please DO NOT USE Sage V23.1 with Fleetminder as Sage will not allow these transactions to post.  

If further information is required, please contact our support services.

We are sorry for any inconvenience that this might cause; unfortunately it is outside of our control and putting in place a workaround is a priority for us

Best regards,

 

T. Gerard Bennett

General Manager

ASC Software Limited.


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Aug
10
Hacking / Malware Attacks - Protecting your Fleetminder system and database
Posted by Gerard Bennett on 10 August 2016 11:57 AM

Dear Customer:

Over the past while, we have received reports from a number of customers who have had their servers hacked.  In some cases, this has resulted in the all data on the server, inculding the Fleetminder database, being encrypted, with a demand for a 'ransom' which could be thousands of Euro / pounds, to decrypt the data.  In other cases, data has been corrupted and made unusable.  The resulting business disruption is huge. 

We cannot over-emphasise the need to ensure that your IT security systems are up to date and maintained as such.  This means having appropriate firewalls in place, up to date virus scanning and the implementation of in-house policies with regard, for example, to allowing personal USB flash drives to be used on company PCs and thus risking the introduction into your network of a virus or other malware. 

The particular focus on this message is your Fleetminder system but the advice is good for all systems and software that you have installed and which support your business each and every day, including, of course, accounting systems and customer records.  Losing this data, or having it made unavailable to you can incur huge business costs and losss of key customers

We encourage you therefore to TAKE ACTION TODAY.  Make sure you are protected; ensure that you are doing back-ups on at least a daily basis and retain those back-ups for at least two weeks so that, in the event your systems are compromised, you don't then discover that your back-ups have also been rendered useless.

If it happens, we will do what we can to get you back in operation as quickly as possible but this is a call to us that you don't want to make!

Please do not hesitate to contact us if you have any quesitions.

 

______________

T. Gerard Bennett

General Manager

ASC Software Limited

Tel: +353 1 612 0922

 

58 Le Broquay Avenue

Parkwest Industrial Estate

Dublin 12, IRELAND

 

 


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Jun
8
***** PLEASE READ ***** WINDOWS 10 UPGRADE AND DATE
Posted by Gerard Bennett on 08 June 2016 11:40 AM

Dear Customer:

Microsoft has a process bug in their Windows 10 upgrade and after the upgrade, the date format on your PC may change from the European format (dd/mm/yyyy) to the US format (mm/dd/yyyy).  

This will cause problems for your Fleetminder system (and possibly others that are used on the same PC).  To check it / fix it, then do the following:

Go to:

Control Panel -> Clock, Language and Region -> Change date time or number formats -> Formats tab -> ensure format = English (Ireland) or English (UK).  

Note that this is a MICROSOFT problem, and not a problem with Fleetminder.  At this time, we have no reason to believe that Microsoft is changing their Windows 10 Upgrade process so if you upgrade, then expect that the date format will be wrong and restore it to the correct format.

If you have any questions, please send a ticket to tickets@fleetminder.ie

Regards,

 

T. Gerard Bennett

General Manager

ASC Software Limited.


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