RSS Feed
Latest Updates
May
2
ATTENTION ALL FLEETMINDER CUSTOMERS USING Sage
Posted by Gerard Bennett on 02 May 2017 02:54 PM

Dear Customer:

We have recently become aware of a change introduced by Sage with the release of V23.1.  (Note that this refers SPECIFICALLY to V23.1 and NOT to V23).

Although initial information from Sage stated that no change is required to Sagelink, it now seems that this information is not correct and there is an additional currency setting that is required.  This currency setting has implications for both Euro and GBP customers.  

Sagelink for the 2017 version of Sage will work with V23 but Sage V23.1 will reject Fleetminder transactions.

We are currently working on identifying a change that will meet the revised specification for Sage V23.1 and as soon as this becomes available, we will send out a notification.

In the meantime, please DO NOT USE Sage V23.1 with Fleetminder as Sage will not allow these transactions to post.  

If further information is required, please contact our support services.

We are sorry for any inconvenience that this might cause; unfortunately it is outside of our control and putting in place a workaround is a priority for us

Best regards,

 

T. Gerard Bennett

General Manager

ASC Software Limited.


Read more »



Aug
10
Hacking / Malware Attacks - Protecting your Fleetminder system and database
Posted by Gerard Bennett on 10 August 2016 11:57 AM

Dear Customer:

Over the past while, we have received reports from a number of customers who have had their servers hacked.  In some cases, this has resulted in the all data on the server, inculding the Fleetminder database, being encrypted, with a demand for a 'ransom' which could be thousands of Euro / pounds, to decrypt the data.  In other cases, data has been corrupted and made unusable.  The resulting business disruption is huge. 

We cannot over-emphasise the need to ensure that your IT security systems are up to date and maintained as such.  This means having appropriate firewalls in place, up to date virus scanning and the implementation of in-house policies with regard, for example, to allowing personal USB flash drives to be used on company PCs and thus risking the introduction into your network of a virus or other malware. 

The particular focus on this message is your Fleetminder system but the advice is good for all systems and software that you have installed and which support your business each and every day, including, of course, accounting systems and customer records.  Losing this data, or having it made unavailable to you can incur huge business costs and losss of key customers

We encourage you therefore to TAKE ACTION TODAY.  Make sure you are protected; ensure that you are doing back-ups on at least a daily basis and retain those back-ups for at least two weeks so that, in the event your systems are compromised, you don't then discover that your back-ups have also been rendered useless.

If it happens, we will do what we can to get you back in operation as quickly as possible but this is a call to us that you don't want to make!

Please do not hesitate to contact us if you have any quesitions.

 

______________

T. Gerard Bennett

General Manager

ASC Software Limited

Tel: +353 1 612 0922

 

58 Le Broquay Avenue

Parkwest Industrial Estate

Dublin 12, IRELAND

 

 


Read more »



Jun
8
***** PLEASE READ ***** WINDOWS 10 UPGRADE AND DATE
Posted by Gerard Bennett on 08 June 2016 11:40 AM

Dear Customer:

Microsoft has a process bug in their Windows 10 upgrade and after the upgrade, the date format on your PC may change from the European format (dd/mm/yyyy) to the US format (mm/dd/yyyy).  

This will cause problems for your Fleetminder system (and possibly others that are used on the same PC).  To check it / fix it, then do the following:

Go to:

Control Panel -> Clock, Language and Region -> Change date time or number formats -> Formats tab -> ensure format = English (Ireland) or English (UK).  

Note that this is a MICROSOFT problem, and not a problem with Fleetminder.  At this time, we have no reason to believe that Microsoft is changing their Windows 10 Upgrade process so if you upgrade, then expect that the date format will be wrong and restore it to the correct format.

If you have any questions, please send a ticket to tickets@fleetminder.ie

Regards,

 

T. Gerard Bennett

General Manager

ASC Software Limited.


Read more »



May
24
Fleetminder and Windows 10
Posted by Gerard Bennett on 24 May 2016 10:19 AM

Dear Customer:

I'm happy to confirm that Fleetminder is fully qualified with Microsoft Windows 10 and so you can schedule PC upgrades with your ICT provider as best meets your own schedules. 

If you have any question, then please do not hesitate to contact us by sending a ticket to tickets@fleetminder.ie  and one of our support staff will be more than happy to assist.

 

_________________________

T. Gerard Bennett

General Manager

ASC Software Limited

58 Le Broquay Avenue

Parkwest Industrial Estate

Dublin D12 P5N8

IRELAND

 

Tel: +353 1 612 0922

Support: +353 71 967 0373

Email: tickets@fleetminder.ie

 

 


Read more »



Mar
15
SAGE 2016
Posted by Gerard Bennett on 15 March 2016 03:10 PM

To all our customers:

 

I'm happy to confirm that the update for Sage 2016 has been completed and tested and is now available for installation.

If you would like to upgrade, please submit a ticket to tickets@fleetminder.ie and one of our support staff will arrange to carry out the installation.

If you have any questions, please don't hesitate to contact us.

 

______________

T. Gerard Bennett

General Manager

ASC Software Limited

Tel: +353 1 612 0922


Read more »